Terms and Conditions of Sale
1 – Introduction:
All commercial relations between Alessandro Capitoni Azienda Agricola and the Customers are governed exclusively by the following general conditions of sale, excluding any other agreement, unless agreed in writing, including the insertion of an online order, implies acceptance integral of the following conditions.
Any person acting in the name of the customer will represent and bind him towards Alessandro Capitoni Azienda Agricola, since the customer is directly responsible for the confidentiality and use of his personal password.
2 – Liability:
Alessandro Capitoni Azienda Agricola declines all responsibility for damages or losses, direct or indirect, deriving from the goods or from the use of the same and from the provision of services as proposed in the catalog published on our site, even for delayed or non-delivery of the product, or for the correspondence of the goods to the specifications published on the website.
3 – Technical Information:
The technical information included in the website can be modified or adapted even without any prior notice; save the orders already sent and accepted.
4 – Orders:
E-commerce orders can only be placed via the Internet (online).
The customer who sends the order via the Internet will receive, at the end of the procedure, a communication confirming that the order proposal has been entered in our information system. The confirmation of the acceptance of the order or the refusal of the same (for accounting, administrative reasons or for lack of product) comes at a later time by e-mail (E-mail).
At the conclusion of the contract, the order will be stored on our server.
When filling in the First Order, there are mandatory fields to be filled in; upon returning to our Site (as a Registered User) it will be sufficient to enter the UserID and Password to view your data and possibly modify them. The responsibility for the management of UserID and Password are exclusively and strictly of the Customer who undertakes to immediately notify our Company of any unauthorized use as well as any other breach of the security rules of which he becomes aware. Failing this, the responsibility is always and only of the Customer. In addition, the user undertakes at the end of each session to log out of his account with the appropriate command entered on our Site. Our site is subjected to detailed access control and through the log of the same we will be able to demonstrate any behavioral differences of the Customer and contest them.
5 – Prices:
All prices entered on the site are VAT included (B2C) while the prices for holders of VAT numbers are VAT excluded. Prices can be changed at any time, without notice except for orders already accepted.
6 – Product Availability:
Alessandro Capitoni Azienda Agricola does not guarantee the certainty of assignment of the ordered goods until the order is accepted and the acceptance communicated to the customer.
7 – Shipping and Delivery:
Shipments, unless otherwise agreed, will be made by transporters defined by the Alessandro Capitoni Azienda Agricola. In this case, and only when the shipping cost is charged, the goods travel at the risk of Alessandro Capitoni Azienda Agricola. In case of theft / loss confirmed by the carrier, Alessandro Capitoni Azienda Agricola undertakes to send a new product and, if the same should be unavailable and / or out of stock, it will propose a different product, but with equivalent characteristics, with the right for the customer not to accept this new product and request the issue of a credit note relating to the product itself.
The list prices do not include transport, handling or installation costs of the goods.
In the hypothesis that the transporter is appointed by the customer for any reason, Alessandro Capitoni Azienda Agricola will not be responsible for the loss and / or damage of the product from the moment the goods are delivered to the carrier at its warehouses.
Delivery to the Customer, unless otherwise agreed in writing between the parties, will take place on the street level and during office hours: from 8.30 to 12.30; from 2.00 pm to 6.00 pm, every day, except holidays, from Monday to Friday. Transport costs will be calculated at the time of completing the order.
Deliveries that make exceptional and ancillary services indispensable (eg deliveries to floors, both upper and lower, hydraulic tailgate for grounding bulky packages, etc.) must be strictly agreed upon when placing the order. Therefore, no objection will be accepted subsequently.
8 – Risk and Property:
The goods are shipped carriage paid, insured with charge on the invoice.
In the event that the goods were shipped carriage forward, upon the customer’s indication, the risk is to be considered borne by the customer from the delivery of the goods to the carrier at our warehouses.
Upon receipt of the goods, even in the presence of intact packaging, the customer is required to immediately ascertain the conformity of the goods with the purchase order made. In particular, he must verify the integrity of the goods and the quantitative and qualitative correspondence with what is indicated in the order.
In case of discrepancies or apparent defects, these must be reported, under penalty of forfeiture, within seven days of delivery of the goods, via email to firstname.lastname@example.org or registered letter with return receipt, to Alessandro Capitoni Azienda Agricola Strada per Cosona SP71 – Pienza ( YES) Italy
Any report made after this deadline or in different ways will not be taken into consideration.
The customer will be liable for any damage resulting from false reports and declarations.
9 – Payments:
Terms of payment
Pay Pal, Credit Card (via PayPal Service), Advance Bank Transfer
The products ordered by the Customer will be kept busy until proof of the bank transfer has been received, to be sent to Alessandro Capitoni Azienda Agricola no later than 3 working days from the date of acceptance of the order. The order will be sent only when the amount due is actually credited to the current account of Alessandro Capitoni Azienda Agricola which must take place within 7 working days from the date of acceptance of the order. Beyond these deadlines, the order will be considered automatically canceled.
The purpose of the bank transfer must include:
– the order reference number;
– name and surname of the order holder.
Payments can be made in the forms provided for in the program.
The bank details for the transfers will be communicated by e-mail and the shipment of the goods will be made only when we are in possession of the payment.
10 – Right of Withdrawal:
The right of withdrawal is regulated by law if the customer-consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number in the order form ) has the right to withdraw from the purchase contract for any reason. To exercise this right, the customer must send our company a communication within 10 working days from the date of delivery of the goods. This communication must be sent by registered letter with return receipt addressed to: Alessandro Capitoni Azienda Agricola Strada per Cosona SP71 – Pienza (SI) Italy.
Note: Customers who purchase with a VAT number cannot exercise the right of withdrawal.
The right of withdrawal is however subject to the following conditions:
– The purchased good must be intact and returned in the original packaging, complete in all its parts
(including packaging and any documentation and accessory equipment); to limit
damage to the original packaging, we recommend, when possible, to put it in a second box, on which to note the label provided by our company, in all cases the affixing of labels or adhesive tapes directly to the original product packaging should be avoided;
– The shipment, until the certificate of receipt in our warehouse is received, is under the complete responsibility of the customer;
– Our company is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.
When the right of withdrawal expires
The right of withdrawal is totally lost, for lack of the essential condition of integrity of the property (packaging and / or its contents), in cases where Alessandro Capitoni Azienda Agricola ascertains:
– Even partial use of the goods and any consumables
– The lack of the external packaging and / or the original internal packaging;
– The absence of integral elements of the product
– Damage to the product for reasons other than its transport
– In the cases indicated above, our company will return the purchased good to the sender, charging the shipping costs to the sender
– Customers who purchase with a VAT number cannot exercise the right of withdrawal
11 – Goods Returns
The return of goods to Alessandro Capitoni Azienda Agricola in the cases provided for by art. 9 and 12, must be accompanied by the compilation by the CUSTOMER of a specific request to Alessandro Capitoni Azienda Agricola who will inform the customer about the return procedures.
Return requests must be received in writing within 7 days of receipt of the goods.
Method of return:
– The goods must be returned to Alessandro Capitoni Azienda Agricola, in the manner indicated by us within 7 (seven) days to the address of our headquarters.
– The material that arrives in other locations will be rejected to the sender.
– The products must arrive in the original packaging and in any case must be salable: if this is not the case, we reserve the right to return the material to the customer with a charge for the shipping costs, suspending the dispatch of the replacement or partial credit and, in any case we will charge the expenses incurred by us for the restoration of the material.
– The cost of transport will be at our expense. load with ns. courier in the event that the error is attributable to Alessandro Capitoni Azienda Agricola, in all other cases it will be charged to the Customer.
– In the event of a price list change, the credited amount will be the improvement amount for Alessandro Capitoni Azienda Agricola.
– The material returned carriage forward will be rejected.
12 – Complaints:
Any errors in shipments or material shortages must be reported in writing, according to the methods and terms indicated in point 11.
13 – Guarantees:
The purchase of material from Alessandro Capitoni Azienda Agricola implies full acceptance of the warranty conditions provided by the producer, which may be independent of the will of Alessandro Capitoni Azienda Agricola.
The customer, therefore, is aware that the goods purchased will be guaranteed by the manufacturer and under the conditions provided for by the same, and therefore accepts, with all reservations removed, all the methods of providing the manufacturer’s warranty.
14 – Processing of Personal Data:
Pursuant to Law no. 196/03, the customer acknowledges that the “personal data” communicated and / or exchanged, even in the pre-contractual information phase, will be processed pursuant to, for the effects and for the purposes referred to in art. 12, paragraph 1, letters b), c), d) and f) of Law no. 196/03 and subsequent amendments and additions.
Furthermore, it is understood that the customer expressly consents to the transfer of “personal data” pursuant to and for the purposes of art. 28 paragraph 4 letter a) of Law no. 196/03 and, in any case, to their communication and dissemination pursuant to and by effect of art. 20 paragraph 1 letter a) of the aforementioned law.
15 – Disputes:
For any dispute that may arise, the Court of Siena will be competent.
16 – Conditions:
The conditions contained in this document may be modified without prior notice and will be valid from the date of publication on our website, without prejudice to orders already accepted.
N.B. : Specific approval of onerous clauses pursuant to art. 1341 and 1342 of the Civil Code
Orders sent by letter or by fax must be accompanied by (and those made via the Internet must be contextual to the sending by fax of the) written reproduction of these general conditions of contract, with specific approval and acceptance, by signing, of the clauses contained in the nos. 2, 3, 6, 7, 8, 11, 14, 15 of the conditions themselves, as per the following text:
I explicitly and specifically approve the onerous clauses contained in the general contract conditions above and, exactly, those referred to in the numbers:
2 – Liability
3 – Technical information
8 – Risk and Property (obligation of immediate verification of apparent defects and discrepancies. Conditions and reporting deadline).
9 – Payments. Right of withdrawal by the retailer
10 – Right of Withdrawal
11 – Return of goods. Term and method of return. Deadline for reporting hidden defects.
12 – Complaints. Method and term
13 – Manufacturer’s warranty. Seller disclaimer.
14 – Treatment of personal data.
15 – Disputes. Derogation from the territorial jurisdiction of the Judicial Authority.
I agree to continue
By signing for approval the onerous clauses mentioned above on the occasion of the first order following the publication on the Internet of the general conditions of sale above, I intend to approve them – if they remain unchanged – also for subsequent orders, unless my different and specific communication to Alessandro Capitoni Company Agricultural.