Garanzia, reclami e resi

Garanzia dei prodotti
All products have a 24-month warranty with receipt and 12 months with electronic invoice for defective products. of manufacture.
The guarantee does not include products that are used in a way that is not suitable for their manufacture and does not include poor or absent maintenance of the goods.
All our products are delivered with an accompanying invoice or receipt , if one of these documents is not present in the package that arrives, please inform us as a matter of urgency of the absence of this document.
The proof of purchase is essential to be able to make use of the guarantee.
Ragion social srl - alessandrocapitoni.com specifies that the commercial guarantee conditions provided, whatever they may be, do not affect the consumer's rights established by the DECREE LEGISLATIVE February 2, 2002, n.24.

When problems arise in the use of the productswe advise you to contact customer service by telephone (+39 338 705 2912) together with which it will be evaluated “ whether to send the goods to our office for verification of defects; of the product.

When the customer decides to return the goods, he must be aware that:

  • if the defect is found (of manufacture) of the product, will come immediately shipped a new one (land shipping and handling chargesiin this casethey are at our expense, Ragion social srl)
  • if it is established that the product is not defective , but only unloaded or damaged by misuse or lack of maintenance, the product will be returned in optimal conditions if possible ( the collection and shipping costs will be charged to theCUSTOMER)

For the collection of the product to be verified, you must have a written request by email to be sent to the email addressinfo@alessandrocapitoni.com

In the email we need the following information:

    • nome del referente
    • Address
    • Telephone
    • indicative pick-up times
    • note

RETURNS AND REFUNDS
WHAT IS YOUR RETURN POLICY?
All products purchased directly on our site can be returned within 30 days from the date of receipt of the package. The product must be in brand new, unused condition and must be returned in its original packaging, complete with all seals and tags still attached.

I RECEIVED THE WRONG ITEM
We are very sorry if you have received an item that does not correspond to what you have received. that you ordered. Please contact our Customer Service immediately at info@alessandrocapitoni.com to solve the problem as soon as possible.

MY ORDER IS NOW! ARRIVED DAMAGED
Contact customer service as soon as you discover the defect and provide as many details as possible (your order number, which item is defective, what the defect is, etc.). A Customer Service representative will find a solution and respond to your request as soon as possible.

WHERE SHOULD I SHIP MY AUTHORIZED RETURN?
Our customer service will be happy to provide you with clarifications and assistance on the complete return procedure.

HOW CAN I GET HELP WITH MY ORDER?
Our customer service will be happy to provide you with clarifications and assistance in all phases of the online purchase and, subsequently, for all your needs.

WHAT DO I DO IF I ENTERED THE WRONG SHIPPING ADDRESS?
Your order is not delivered. been shipped yet? Then it is possible to request the change in the address details by contacting our customer service, preferably by telephone at +39 338 7052912 to act as quickly as possible. Has your order already been shipped? Contact the Courier, they may be able to enter the correct shipping address.

CAN I CHANGE OR CANCEL AN ORDER AFTER ACCEPTING IT?
You will be able to modify your order up until the time of checkout. Once confirmed and paid, it will no longer be possible to cancel or modify it.


Complaints

You can forward to Ragion social srl - alessandrocapitoni.com complaints and any complaints to the e-mail address info@alessandrocapitoni.com   or from the appropriate section dedicated to contacts on the siteRagion social srl
The Complaints system represents for us constant feedback on customer satisfaction and allows us to carry out an objective and direct evaluation of the work performed, identify any problems and deficiencies, resolve errors and inefficiencies in order to achieve continuous improvement of the service.

More information?

We are at your disposal for any clarification or support, you can call us by phone or contact us via whatsapp by clicking the buttons

+39338 705 2912 WhatsApp

or send us your request by filling out the form with your data

     


Formula for acquiring the consent of the interested party
Privacy information Form pursuant to art. 13 Reg. (EU) 2016/679
Privacy Policy Newsletter ex art. 13 Reg. (UE) 2016/679
The interested party, having acquired the information from the Data Controller, gives consent for the purposes indicated below.

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