RETURNS AND REFUNDS WHAT IS YOUR RETURN POLICY?
All products purchased directly on our site can be returned within 30 days from the date of receipt of the package. The product must be in brand new, unused condition and must be returned in its original packaging, complete with all seals and tags still attached. I RECEIVED THE WRONG ITEM
We are very sorry if you have received an item that does not correspond to what you have received. that you ordered. Please contact our Customer Service immediately at email@example.com to solve the problem as soon as possible. MY ORDER IS NOW! ARRIVED DAMAGED
Contact customer service as soon as you discover the defect and provide as many details as possible (your order number, which item is defective, what the defect is, etc.). A Customer Service representative will find a solution and respond to your request as soon as possible. WHERE SHOULD I SHIP MY AUTHORIZED RETURN?
Our customer service will be happy to provide you with clarifications and assistance on the complete return procedure. HOW CAN I GET HELP WITH MY ORDER?
Our customer service will be happy to provide you with clarifications and assistance in all phases of the online purchase and, subsequently, for all your needs. WHAT DO I DO IF I ENTERED THE WRONG SHIPPING ADDRESS?
Your order is not delivered. been shipped yet? Then it is possible to request the change in the address details by contacting our customer service, preferably by telephone at +39 338 7052912 to act as quickly as possible. Has your order already been shipped? Contact the Courier, they may be able to enter the correct shipping address. CAN I CHANGE OR CANCEL AN ORDER AFTER ACCEPTING IT?
You will be able to modify your order up until the time of checkout. Once confirmed and paid, it will no longer be possible to cancel or modify it. Complaints
You can forward to Ragion social srl - alessandrocapitoni.com complaints and any complaints to the e-mail address firstname.lastname@example.org or from the appropriate section dedicated to contacts on the siteRagion social srl
The Complaints system represents for us constant feedback on customer satisfaction and allows us to carry out an objective and direct evaluation of the work performed, identify any problems and deficiencies, resolve errors and inefficiencies in order to achieve continuous improvement of the service.