Garanzia, reclami e resi

Garanzia dei prodotti
All products have a 24-month warranty with receipt and 12 months with electronic invoice for defective products. of manufacture.
The guarantee does not include products that are used in a way that is not suitable for their manufacture and does not include poor or absent maintenance of the goods.
All our products are delivered with an accompanying invoice or receipt , if one of these documents is not present in the package that arrives, please inform us as a matter of urgency of the absence of this document.
The proof of purchase is essential to be able to make use of the guarantee.
Ragion social srl - alessandrocapitoni.com specifies that the commercial guarantee conditions provided, whatever they may be, do not affect the consumer's rights established by the DECREE LEGISLATIVE February 2, 2002, n.24.

When problems arise in the use of the productswe advise you to contact customer service by telephone (+39 338 705 2912) together with which it will be evaluated “ whether to send the goods to our office for verification of defects; of the product.

When the customer decides to return the goods, he must be aware that:

• if the defect is found (of manufacture) of the product, will come immediately shipped a new one (land shipping and handling chargesiin this casethey are at our expense, Ragion social srl)

• if it is established that the product is not defective , but only unloaded or damaged by misuse or lack of maintenance, the product will be returned in optimal conditions if possible ( the collection and shipping costs will be charged to theCUSTOMER)

For the collection of the product to be verified, you must have a written request by email to be sent to the email addressinfo@alessandrocapitoni.com

In the email we need the following information:

• nome del referente
• Address
• Telephone
• indicative pick-up times
• note